Shipping policy

Shipping Policy

Thank you for shopping with XUENDRESS. All of our dresses are made to order, so please review the production and shipping timelines below before placing your order.

1. Production Time

Because each dress is made to order, production begins as soon as your order is confirmed.

Standard production: approximately 15 business days
Rush production (10 business days): additional $9.00
Express production (5 business days): additional $15.00

Rush and Express production options are selected on the product page before adding an item to your cart. Production time does not include shipping time.

2. Shipping Time and Costs

We ship to most countries worldwide. Shipping is calculated at checkout based on your delivery address and order total.

Standard shipping: $10.00 USD — typically 7–15 business days in transit after production
Free standard shipping: on orders of $199.00 USD or more (before taxes and after discounts)
Expedited shipping: available at checkout, with the exact cost shown before you pay

Total delivery time = production time + shipping time. A standard order typically arrives 3–5 weeks after your order date.

3. Order Tracking

Once your order ships, we will email you a tracking number. Tracking may take 2–5 business days to show movement after the shipping label is created.

4. Customs, Duties and Taxes

International orders may be subject to import duties, taxes and customs clearance fees levied by your country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We are required by law to declare the full value of your order on customs documents. Please contact your local customs office if you have questions about potential charges.

5. Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. We are unable to redirect a parcel once it has shipped. If a parcel is returned to us because of an incorrect or incomplete address, or because it was unclaimed, we can reship it once the return shipping and reshipping costs have been paid.

6. Lost or Delayed Parcels

If tracking shows no movement for more than 15 business days, please contact us and we will open an investigation with the carrier. Delivery estimates are not guaranteed, as customs clearance and carrier delays are outside our control.